Refund, Return & Cancellation Policy

iyroo sells digital subscriptions to an online store builder. Nothing physical is delivered, so there are no product returns. This policy explains when we refund payments and how cancellation works.

Every new store starts with a 7-day free trial of the Grow plan. You don't need to give any payment details to start it, and you won't be charged when it ends. When the trial ends, your storefront closes to shoppers until you choose a paid plan. Your store and its content stay in your account.

Plans are paid in advance, either monthly or yearly (where the plan offers yearly billing). The price and total amount for the period are shown before you confirm payment.

If a billing period ends and the next payment isn't made, your plan stays active for a 7-day grace period. After that, your storefront closes to shoppers until you pay for a plan again.

Because your plan's features are available as soon as payment is confirmed, monthly and yearly subscription payments are non-refundable once the plan has been activated, including for any unused part of the billing period.

We will always refund you in full when:

• you were charged more than once for the same payment;
• you were charged but the plan you paid for was never activated, and we can't fix it; or
• a refund is required by applicable consumer protection law.

If you move to a different plan, the new plan starts straight away for a full new billing period at its own price. Any time remaining on your previous plan isn't credited or refunded. If you renew the same plan early, the new period starts when your current one ends, so you don't lose any time.

You can cancel at any time from Settings → Plan in your store dashboard, or by emailing support@iyroo.com. Cancelling stops your plan from continuing into the next billing period. You keep full access until the end of the period you've already paid for, and you can undo the cancellation before then.

Cancelling doesn't refund the current billing period, except in the cases listed under Refunds.

Email support@iyroo.com and include:

• the email address on your account;
• your store name or web address;
• the payment or transaction reference;
• the date and amount of the payment; and
• a short description of the problem.

We reply during our support hours (Monday to Saturday, 8:00 AM to 5:00 PM (Pakistan Standard Time)). Approved refunds go back to the original payment method. How long the money takes to reach you depends on your payment provider and bank.

• Email: support@iyroo.com
• Phone: +92 311 7536873
• Support hours: Monday to Saturday, 8:00 AM to 5:00 PM (Pakistan Standard Time)